iCX manages and monitors millions of CPEs intelligently to improve operational efficiency and enhance customer experience (CX)

Improve Operational Efficiency

• Optimize workflow rolls through automated and simplified operations and intelligent firmware upgrades
• Proactive real-time monitoring and self-healing mechanisms to reduce call volumes, truck-rolls 
• App based assisted diagnostic service for field trials management and faster roll-outs

• Accelerate customer onboarding with zero-touch provisioning and self-care app 
• Quick problem resolutions through remote screen access to customer support personnel
• Hyper personalization through recommendations from advanced analytics

• Reduce truck-rolls and cord-cutting, solve problems faster, ensure high availability and improve efficiency at a lower cost
• Rapidly scale operations across regions to handle an increasing number of devices while improving overall QoS
• Deliver first-rate customer experience
• Reduce call volumes and deliver an uninterrupted viewing experience
• Stop revenue leakage by preventing unauthorized use of managed devices or pirated content
• Use rich data on usage patterns to help generate new revenue streams, hyper-personalize services, and improve marketing ROI